For ages 21+ only

Responsible Gaming at ku913 — your safety is our priority

ku913 believes a enjoyable gaming experience is only possible when it is safe and controlled. Use our protection tools and guidelines to safeguard your own and your family's wellbeing.

Safe Gaming
ku913

Why is responsible gaming important?

Online gaming is a form of entertainment — it is not a solution to financial problems. At ku913 we always want our players to play in a healthy state of mind and within a proper plan. Responsible gaming means staying aware of your financial limits, managing your time well, and not treating gaming as your sole source of income.

ku913 is committed to ensuring a safe environment for every player in Bangladesh. Under our responsible gaming policy, we only allow people aged 21 or older to open an account. To keep your gaming experience enjoyable at all times, we provide various protection tools such as deposit limit setting, self-exclusion, and time-out options.

If at any point you feel that gaming is having a negative impact on your life, please contact our 24/7 support team. We are always here for you.

Our protection tools and features

Deposit Limit Setting

Set a cap on how much you deposit on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and increasing it requires 7 days notice.

Self-Exclusion

If you feel you need a break from gaming, choose the Self-Exclusion option. ku913 allows you to close your account for a fixed period or permanently.

Time-Out Feature

Pause your account temporarily for 24 hours, 1 week, or 1 month. During this period you cannot place bets or make deposits, which helps you step back from excessive gaming.

Reality Notifications

After you have been playing for a set amount of time, ku913 will remind you how long you have been playing. These reminders help you make mindful decisions.

Age Verification

A minimum age of 21 is required to open an account at ku913. We verify age at registration and access by minors is completely prohibited.

24/7 Support

Our live chat support team is always ready to help with any responsible gaming questions or concerns. Get support in Bengali any time, day or night.

Warning signs of problem gaming

If you or someone you know shows the following signs, please seek help immediately. Recognising these signs is the first step toward responsible gaming.

Spending beyond your means and repeatedly playing to try to recover lost money.

Lying or hiding from family, friends, or colleagues about how much you game.

Repeatedly failing to stop gaming or feeling restless when trying to do so.

Prioritising gaming over daily responsibilities, relationships, or duties in life.

Taking out loans or breaking into savings to fund gaming and falling into financial difficulty.

Turning to gaming to escape stress, anxiety, or emotional problems.

How to use ku913's protection tools

Deposit Limit Setting

Go to Account Settings, then the "Responsible Gaming" section to set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately, but increasing it requires a 7 business day waiting period — this protects you from impulsive decisions.

Session Time Limit

Set a limit on how long a continuous gaming session can last. When the set time is up, your session will end automatically and you will need to log in again — this reduces the tendency to play too long.

Cooling-Off Period

Choose a cooling-off period for a short break. You can take a temporary break ranging from 24 hours up to 30 days. During this time it will not be possible to deposit or place bets on your account.

Self-Exclusion

For long-term issues, activate Self-Exclusion. Your account can be deactivated for a minimum of 6 months up to permanently. Opening a new account is prohibited during this period. Contact the support team via live chat to activate this.

Important information

All protection tools are completely free and can be used at any time. Use these tools regularly to keep your gaming experience safe. Our support team is ready to assist you fully with this.

21+ Age Verification Policy

ku913 strictly provides services only to people aged 21 or older. Keeping minors away from gaming is one of our highest responsibilities.

If you suspect that a minor may be using your device or account, please notify our support team immediately. If necessary, change your account password or temporarily close the account.

Parents can use internet filtering software to manage their children's online activity. Tools of this kind help prevent minors from accessing gaming websites.

For ages 21+ only

We are committed to ensuring the following:

1

Age verification is mandatory at registration.

2

We reserve the right to verify any suspicious account at any time.

3

If a user is confirmed to be a minor, the account will be permanently closed.

4

Reports made to protect minors will be kept confidential.

Practical tips for responsible gaming

1

Set a budget: Decide how much money you will spend before you start gaming and stick strictly to that limit.

2

Set a time limit: Decide in advance how long you will play each day and use an alarm or reminder to keep track.

3

Accept losses: Losing in gaming is normal. Avoid placing more bets in the hope of winning back lost money.

4

Don't play emotionally: Avoid gaming when you are under stress, angry, or feeling down. It is better to make decisions with a clear head.

5

Keep other entertainment: Spend time with family, friends, and hobbies beyond gaming — maintain a healthy balance.

6

Never bet with borrowed money: Never game with borrowed or loaned money. Only play with money you can afford to lose.

7

Take regular breaks: Take breaks during long sessions. Get up, walk around, drink some water, and spend a few minutes in fresh air.

8

Use the tools: Make use of ku913's protection tools — do not hesitate to use deposit limits, time-outs, or self-exclusion.

Support and contact

Our team is always by your side for anything related to responsible gaming. Reach us through any of the following channels.

Live Chat

Get 24/7 live chat support in Bengali. Start a chat any time for help with gaming concerns or using protection tools.

Email Support

For detailed questions about responsible gaming, write to us by email:
[email protected]

Account Protection

For self-exclusion, deposit limits, or account closure, contact us directly via live chat — completely confidential.

Responsible Gaming FAQ

After logging in to your ku913 account, go to the Settings menu and find the "Responsible Gaming" section. From there you can set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately. Increasing a limit requires a 7 business day waiting period, which helps prevent impulsive decisions.

Yes. When you activate self-exclusion, your account balance (excluding any active bonuses) will be returned to your registered payment method. Please contact our team via live chat to complete the process.

During a cooling-off period, reactivating your account before the set time is not possible — this is intentional by design. For self-exclusion, once the set period has ended you will need to contact our support team to complete the reactivation process.

Start by having an open and empathetic conversation with them about the situation. Then contact us via live chat or email at [email protected]. Our team can help activate protective measures on their account.

ku913 is a gaming platform and does not provide professional mental health services. However, we can help you with account restrictions, self-exclusion, and taking breaks. For serious addiction, please consult a mental health professional.

No. ku913 is strictly for people aged 21 or older. Age is verified at registration and an account may be suspended at any time if a minor is suspected. Do not allow any minor to use your device or account.

Play safely, enjoy yourself

Enjoy a responsible gaming experience at ku913 — use our protection tools and play with peace of mind.

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